Privacy policy

PRIVACY POLICY

Faye & Lou’s

Last Updated: August 29, 2025

This Privacy Policy describes how Faye & Lou’s (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit our website or purchase digital products or services through Shopify.

1. Information We Collect

a. Information You Provide

We may collect:

  • Name and email address

  • Billing information (processed securely by Shopify and payment providers)

  • Account or access credentials

  • Customer support communications

We do not store full payment card numbers.

b. Information Collected Automatically

We may collect:

  • IP address and device information

  • Browser type and usage data

  • Access logs confirming digital delivery

  • Cookies and similar tracking technologies

This data may be used for fraud prevention, analytics, and dispute resolution.

2. How We Use Your Information

We use your information to:

  • Deliver digital products and services

  • Confirm access and fulfillment

  • Prevent fraud and unauthorized access

  • Respond to customer inquiries

  • Comply with legal and payment processor requirements

3. Digital Fulfillment and Dispute Protection

We maintain records of:

  • Purchase confirmations

  • Digital access or delivery timestamps

  • IP addresses and device data

These records may be used to verify successful delivery and contest chargebacks or disputes.

4. Sharing of Information

We may share information with:

  • Shopify and payment processors

  • Analytics and security providers

  • Legal authorities when required

We do not sell your personal information.

5. No Deletion to Circumvent Obligations

Requests for data deletion may be denied where information is required for:

  • Legal compliance

  • Fraud prevention

  • Chargeback or dispute resolution

6. Data Security

We use reasonable technical and administrative safeguards to protect your data. However, no system is completely secure.

7. Children’s Privacy

Our Service is not intended for individuals under the age of 13. We do not knowingly collect data from children.

8. Policy Acceptance

By using our Service or completing a purchase, you acknowledge:

  • You are purchasing digital products or services

  • Delivery is electronic and irrevocable

  • All sales are final with no refunds under any circumstances

9. Changes to This Policy

We may update this Privacy Policy at any time. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

For privacy-related questions, contact:

Faye & Lou’s
📧 fayeandlous@outlook.com