Refund policy

Digital Delivery Policy (No Shipping) for Faye & Lou’s

Last Updated: August 29, 2025

Thank you for purchasing from Faye & Lou’s. Please read this policy carefully before completing your purchase.

1. Digital Products Only — No Physical Shipping

Faye & Lou’s does not sell or ship physical products.

All products offered through our Shopify store are digital goods and/or digital services delivered electronically. No physical items will be mailed, shipped, or delivered to a physical address.

By completing your purchase, you acknowledge that you are purchasing a non-tangible, irrevocable digital product or service.

2. Digital Delivery Method

Digital products and services are delivered through one or more of the following methods:

Instant download
Email delivery
Customer account access
Third-party platform access

Delivery details are provided at checkout or via email after purchase. It is the customer’s responsibility to provide a valid email address and ensure access to the delivery method used.

3. Access Responsibility

Once digital access has been granted or delivery has been completed, the product is considered successfully delivered.

Faye & Lou’s is not responsible for:

Failure to access digital content due to user error
Incorrect email address entered at checkout
Spam filtering or email delivery issues
Incompatibility with the customer’s device or software

4. ALL SALES FINAL — NO RETURNS — NO REFUNDS

ALL SALES ARE FINAL.

Due to the nature of digital products and services:

No returns
No refunds
No exchanges
No cancellations

This applies without exception, including but not limited to:

Buyer’s remorse
Accidental purchases
Failure to read product descriptions
Failure to use or access the product
Disputes after access or delivery

By completing your purchase, you explicitly agree that you waive any right to a refund or charge reversal.

5. Chargebacks and Payment Disputes

Initiating a chargeback or payment dispute for a successfully delivered digital product violates these terms.

We maintain transaction records, delivery confirmations, IP logs, and access logs to contest fraudulent chargebacks. Any abusive chargeback activity may result in permanent denial of future access to our services.

6. No Guarantees or Outcomes Promised

Digital products and services are provided “as is” and “as available.” We do not guarantee specific results, outcomes, or earnings unless explicitly stated in writing.